Order and Delivery Terms
Effective from October 10, 2026. Orders are subject to the terms and conditions that were in effect at the time the order was placed.
1. Online Store Operator
Wallebeck Oy / Wallebeck Wool
Business ID: 3534135-8
Kolokatu 1 B
15230 Lahti
Finland
Email: [email protected]
2. Ordering
Products are ordered by adding them to the shopping cart and paying for the order at the online store checkout.
Customers must provide correct contact, billing, and delivery information for the order. The customer is responsible for the accuracy of the information provided and for ensuring that the email address they provided is functional.
Before confirming the order, the customer can review the order contents, total price, shipping costs, delivery method, and payment method, and correct any information provided.
By accepting the delivery and order terms and submitting a paid order, the customer accepts these terms. The agreement between Wallebeck Oy and the customer is formed when an order confirmation is sent to the customer.
We reserve the right not to accept an order for a justified reason, such as an obvious price or product error, product unavailability, payment failure, incomplete information, technical malfunction, or a justified suspicion of misuse. Any payment already made will be refunded if the order cannot be accepted or delivered.
3. Prices
Product prices include the applicable value-added tax, unless otherwise stated. Shipping costs for physical products are added to the order price at checkout. The customer will see the final total price before confirming the order.
In international sales, taxation may be determined based on the product, the customer’s location, and applicable legislation.
Wallebeck Oy reserves the right to change prices, shipping costs, and product selection. Changes do not affect already confirmed orders.
Wallebeck Oy is not bound by an obviously incorrect price if the customer could reasonably be deemed to have understood the price to be incorrect.
4. Payment
The products, applicable taxes, and any shipping costs are paid at the time of order.
Available payment methods are displayed at checkout.
Payment Service Provider
Paytrail Oyj (2122839-7) acts as the implementer of the payment transfer service and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your account statement or card bill and will forward the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier first.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
More information: Paytrail information for consumers
Klarna
You can choose Klarna as your payment method. Klarna provides you with precise payment terms. For more information or questions regarding payment, please visit Klarna’s website.
5. Order Confirmation
After placing an order, the customer will receive an order confirmation via email to the address they provided.
The customer must check the information in the confirmation and report any errors without delay to [email protected].
The customer should retain the order confirmation and provide the order number when contacting customer service.
6. Delivery of Digital Products
Digital products are delivered as download links.
Once payment for the order has been approved, the digital product will be immediately available for download to the customer in the online store. The download link may also be sent to the customer’s email or customer account in the online store.
A digital product is considered delivered when the file or a functional download option is technically available to the customer.
The customer is responsible for ensuring that:
- the email address provided in the order is correct
- the customer has a functional internet connection
- the customer’s device and software support the file format indicated on the product page
- the customer saves the purchased file for their own use.
If the file or download link does not arrive or function, the customer should contact [email protected].
7. Delivery of Physical Products
Available delivery methods, shipping costs, and estimated delivery times are displayed on the product page or at checkout.
The availability of a delivery method may depend on the delivery country, the contents of the order, and the size and weight of the products.
If an order contains both physical and digital products, the digital product may be delivered immediately before the physical product is shipped.
We will inform the customer of any significant delivery delays as soon as possible.
8. International Deliveries
Physical products are delivered to countries selectable at checkout. Digital products are sold to countries where sales are possible based on the online store, payment service, and applicable legislation.
Physical products delivered outside the EU may be subject to customs duties, taxes, and other import costs levied in the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping costs.
The customer is responsible for import charges levied in the destination country and for ascertaining local import regulations.
Wallebeck Oy will not declare a shipment’s value lower than its actual value or split an order to avoid customs duties or taxes.
9. Right of Withdrawal for Digital Products
A digital product is delivered at the customer’s request immediately before the statutory 14-day withdrawal period expires.
By accepting the delivery and order terms at checkout, the customer:
- requests that the delivery of digital content begin immediately when the order includes a digital product
- accepts that the right of withdrawal for the digital product is lost once the file or a functional download option is made available to them.
Once a digital product has been made available for download to the customer, it cannot be returned or exchanged, nor can its purchase be canceled on the grounds that the customer no longer wants the product.
(EU Regulations and FINLEX 1211/2013 Section 16.1)
10. Cancellation of Physical Products
As a general rule, consumers have the right to cancel an online store order for a physical product within 14 days of receiving the product.
Cancellation must be notified before the withdrawal period expires:
- by an unambiguous email to [email protected].
The notification must include the customer’s name, order number, and the products to be canceled.
11. Returning Physical Products
A canceled product must be returned without undue delay and no later than 14 days after the cancellation notification was made.
The customer is responsible for the direct costs of the return, unless Wallebeck Oy has stated that it will cover them.
The returned product must be carefully packaged. The return must include the customer’s name and order number.
Return address:
Wallebeck Oy
Kolokatu 1 B
15230 Lahti
Finland
The customer must retain the return receipt until the return has been processed.
The customer is responsible for any decrease in the product’s value if the product has been handled more than is necessary to ascertain its nature, characteristics, and functionality.
12. Refund of Payments
When an order for a physical product is lawfully canceled, we will refund the payments received from the customer, as well as the costs of the least expensive standard delivery method we offer.
We will not refund additional costs incurred due to the customer choosing a delivery method more expensive than the least expensive standard delivery.
The payment will be refunded without undue delay and no later than 14 days after receiving the cancellation notification. However, we may withhold the refund until we have received the returned product or the customer has demonstrated that they have sent it back.
The refund will be made to the original payment method, unless explicitly agreed otherwise with the customer.
13. Unclaimed Shipment
Failure to pick up a shipment does not constitute a cancellation notification.
If the customer wishes to cancel an order, they must make a separate cancellation notification using the online store’s cancellation function, a cancellation form, or by email.
If a shipment is returned to Wallebeck Oy as unclaimed without a proper cancellation notification, we may charge the customer for reasonable and actual costs incurred from the return and any re-shipment, within the limits permitted by law.
14. Errors and Complaints
If a physical or digital product is faulty, damaged, incorrect, undelivered, or does not match the order, the customer should contact [email protected].
The notification should include:
- customer’s name
- order number
- the product in question
- description of the problem
- a photograph or screenshot, if necessary.
The customer is requested to report the error within a reasonable time of discovering it. This does not limit the customer’s statutory rights or Wallebeck Oy’s liability for defects.
If there is an error in a digital product, we will primarily aim to correct it or provide a corrected file within a reasonable time.
If a physical shipment has been damaged in transit, the customer should also notify the shipping carrier. This does not relieve Wallebeck Oy of its responsibility as the seller.
15. Right of Use for Digital Products
The copyright and other intellectual property rights of a digital product belong to Wallebeck Oy or the stated rights holder.
Purchasing the product grants the customer a personal, non-exclusive, and non-transferable right of use for private purposes.
Without the written permission of the rights holder, a digital product or part thereof may not be:
- copied or distributed to another party
- published online or on social media
- resold, rented, or transferred
- modified for resale or distribution
- used for commercial activities, teaching, or as course material.
